Returns & Exchanges

At Mohawk General Store, we want you to be completely satisfied with your purchase. We accept returns and exchanges on full-priced items within 14 days of delivery, provided they are in their original, unworn condition with all tags attached.

Return Process

• 1.
  Initiate Your Request

  Email our customer service team with your order number and the items you wish to return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all designer labels and security tags remain intact and undamaged.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our Los Angeles flagship location.

• 4.
  Receive Your Refund

  Once our team inspects the arrival, your refund will be processed to the original payment method, typically within 5-7 business days.