Frequently Asked Questions
Everything you need to know about shopping with Mohawk General Store.
What is your return policy for online orders?
We accept returns on full-price items within 14 days of delivery. All items must be in original, unworn condition with tags attached. Please note that beauty products, undergarments, and final sale items are non-returnable.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Once shipped, domestic orders via UPS Ground usually arrive within 3-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. International shipping rates and duties are calculated at checkout based on the destination country and order weight.
Can I cancel or modify my order after it has been placed?
We strive to process orders quickly, but if you need to make a change, please contact us immediately at shop@mohawkgeneralstore.com. Once an order has been fulfilled and a tracking number issued, we can no longer make modifications.
Are in-store returns available for online purchases?
Yes, online orders can be returned at our Silver Lake location. Please bring your order confirmation email and the original payment method used for the transaction.
How do I know if an item will fit me?
We provide detailed measurements for most garments on the product page. If you need specific sizing advice or additional photos, our team is happy to assist via email or phone.